At g9999, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use the g9999 platform, how we process and store it, who we may share it with, and what rights you have over your own information. We encourage you to read this document in full before registering an account or using any of our services.
This Privacy Policy ("Policy") applies to all personal data collected and processed by g9999 ("we", "us", "our", "the Platform") in connection with your use of the website at g9999.lat and all related sub-pages, applications, and services (collectively, "the Services"). By registering an account or continuing to use the g9999 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
g9999 is committed to handling your personal information responsibly, transparently, and in accordance with internationally recognised data-protection principles. We collect only what we need, retain it only as long as necessary, and take robust technical and organisational measures to keep it secure.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference into this document. If you do not agree with any part of this Policy, you should discontinue use of the Services and contact our support team to request Account closure.
Scope: This Policy covers personal data collected directly from users, data collected automatically through your use of the Platform, and data received from third-party payment and identity-verification service providers. It does not cover third-party websites or services that may be linked to or from our Platform.
g9999 collects personal data in the following categories. We do not collect more data than is reasonably necessary for the purposes described in this Policy.
| Data Category | Specific Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number (KTP), passport number, selfie with document | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Jakarta, Surabaya, Bandung) | Account communication, two-factor authentication, support |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records | Payment processing, fraud prevention, AML compliance |
| Account & Activity Data | Username, encrypted password hash, betting history, game session logs, bonus usage, win/loss records | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type and OS, browser type and version, screen resolution, session duration, referring URL | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer service, quality assurance, complaint resolution |
| Preference Data | Preferred language, notification settings, responsible gaming limit selections | Personalisation, responsible gaming tool delivery |
We do not collect or process special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data for identification purposes) beyond what is strictly required for age and identity verification under applicable KYC obligations.
g9999 collects personal data through the following channels:
g9999 uses the personal data we hold about you for the following purposes:
Marketing Opt-Out: If you no longer wish to receive promotional emails or in-platform notifications from g9999, you may update your preferences in your Account settings at any time. Opting out of marketing communications will not affect transactional communications related to your account activity (e.g., deposit confirmations, withdrawal approvals, security alerts).
g9999 processes your personal data on the following legal bases:
g9999 does not sell your personal data to third parties. We share your data only in the circumstances described below, and only to the extent necessary for each specific purpose:
No Data Sales: g9999 has never sold personal data to third-party data brokers, advertising networks, or any commercial entity for marketing purposes unrelated to the g9999 platform. We will not do so in the future without your explicit prior consent.
g9999 retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC documents | 5 years from account closure or last transaction | AML and regulatory compliance |
| Financial transaction records | 5 years from the date of the transaction | Legal obligation, dispute resolution |
| Betting and game history | 3 years from account closure | Contractual, dispute resolution |
| Support communications | 2 years from last interaction | Legitimate interest (quality, disputes) |
| Technical / log data | 12 months on a rolling basis | Security and fraud monitoring |
| Marketing preference data | Until opt-out or account closure | Consent |
Once the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and platform improvement purposes.
g9999 uses cookies and similar tracking technologies (web beacons, pixel tags, local storage objects) to operate, secure, and improve the Platform. The cookies we deploy fall into the following categories:
g9999 does not use third-party advertising or retargeting cookies. We do not participate in cross-site behavioural advertising networks.
You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse, delete, or be notified about cookies. Please note that disabling strictly necessary cookies will prevent you from logging in and using the Platform.
g9999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key measures include:
Your Responsibility: While g9999 maintains robust server-side security, you are responsible for safeguarding your own account credentials. Use a strong, unique password that you do not reuse on other websites. Never share your login details with another person. If you suspect your account has been accessed without your authorisation, contact our support team immediately via live chat.
Subject to applicable law and certain legal exceptions, you have the following rights regarding the personal data g9999 holds about you. To exercise any of these rights, contact us via live chat or at [email protected] (plain text — not a clickable link). We will respond within 30 days of receiving your request.
The g9999 platform is strictly intended for adults aged 21 years and over. We do not knowingly collect or process personal data from individuals under the age of 21. Our registration process includes an age declaration and is supported by KYC verification to enforce this requirement.
If g9999 discovers or is notified that an account has been created by or on behalf of a person under 21, we will immediately suspend the account, delete all personal data associated with it (to the extent not required to be retained for legal compliance purposes), and return any deposited funds net of any bonus-derived winnings. If you believe a minor has accessed or registered on the g9999 platform, please contact us immediately at [email protected].
Parental Advisory: If you share a device with minors, please ensure that your g9999 account is logged out and password-protected when not in use. Consider enabling parental-control software on shared devices to restrict access to gambling websites.
The g9999 platform may contain references to or integrations with third-party services, including certified game studios, payment gateways, and identity verification providers. While we take care to work only with reputable partners bound by appropriate data-protection agreements, g9999 is not responsible for the privacy practices of third-party services.
We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the g9999 platform. This Policy applies exclusively to data collected and processed by g9999 directly.
g9999 serves users primarily in Indonesia (including major cities such as Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, Makassar, and Palembang). Our primary data infrastructure is maintained in secure data centres with appropriate physical and logical access controls.
Some of our service providers — including game studios, fraud detection partners, and cloud infrastructure vendors — may process data in jurisdictions outside Indonesia. In all such cases, g9999 requires that international data transfers are subject to appropriate safeguards, including:
g9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or business operations. The current version of this Policy is always available on this page, and the effective date at the top of the document will reflect the date of the most recent revision.
Where amendments are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered Members via a prominent in-platform notification or by email to the address on your account at least 14 days before the revised Policy takes effect. Your continued use of the g9999 platform following the effective date of any amendment constitutes your acceptance of the updated Policy.
If you do not agree with any change to this Policy, you should discontinue use of the Services and contact our support team to request account closure before the effective date of the amendment.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data g9999 holds about you, please reach out through one of the following channels:
When submitting a privacy-related request, please include your registered username and a description of your request so that we can locate your account and respond efficiently. For identity-sensitive requests (such as data access or erasure), we may ask you to verify your identity before we process the request.
Our Commitment: g9999 is committed to responding to all legitimate privacy requests within 30 calendar days. If your request is particularly complex or if you have submitted multiple requests simultaneously, we may extend this period by a further 60 days, in which case we will notify you within the initial 30-day window and provide a reason for the extension.
Six core commitments that underpin every data decision we make at g9999.
Every byte of data transmitted between your device and the g9999 platform is protected by 256-bit SSL/TLS encryption. Your credentials, deposit details, and personal information are secured in transit at all times.
All accounts are subject to identity and age verification before withdrawals are processed. Our KYC process enforces the 21+ requirement, protects against fraud, and ensures that only verified individuals can access the platform's full features.
g9999 has never sold your personal data to advertisers, data brokers, or any commercial third party. Your information is used exclusively to deliver, improve, and secure the services you use on our platform — nothing more.
You retain meaningful rights over your personal data at all times — including the right to access, correct, delete, and export it. Submit a request via live chat or email and our team will process it within 30 days, free of charge.
g9999 does not retain your data indefinitely. Clear retention schedules — ranging from 12 months for technical logs to 5 years for KYC documents — ensure your data is deleted securely as soon as it is no longer legally required.
Our support team is available around the clock to assist with any privacy-related query — whether you want to review your data, update preferences, request erasure, or raise a concern about how your information has been handled.
Your privacy is protected every step of the way. Log in to your g9999 account, explore our sportsbook, slots, and live casino, or read our FAQ if you have any remaining questions. Adults only — 21+.